Corbett Tourism - Jim Corbett National Park

We understand that plans change. Our cancellation policy is designed to be fair to both our guests and our operational costs — which include non-recoverable permit fees, accommodation deposits, and vehicle bookings placed on your behalf well in advance of your tour.

The earlier you cancel, the more you recover. We always encourage date changes over outright cancellations where possible.

Free cancellation window 30+ days before departure

Minimum refund guaranteed 10% (48-hour cancellations)

Cancellation email corbetthorizontours@gmail.com

Response time Within 4 business hours

Section 01

Cancellation Charges

Cancellation fees are calculated on the total booking value including GST. The applicable fee is determined by how many days before your scheduled departure the cancellation confirmation is received by Corbett Tourism.

Days Before Departure	Cancellation Fee	Refund	Refund Amount
30 or more days	10% of total	90%	Best recovery — plan early
15 – 29 days	25% of total	75%	Permits partially recoverable
7 – 14 days	50% of total	50%	Consider a date change instead
2 – 6 days	75% of total	25%	Most costs already committed
Less than 48 hours	90% of total	10%	Near-total cost incurred
No-show	100% of total	No refund	Full cost incurred by Company

The 30% advance deposit is non-refundable in all circumstances, including cancellations made 30+ days before departure. The percentages above apply to the total booking value, with the deposit deducted from the refundable amount.

Section 02

Refund Processing Timeline

Refunds are initiated within 2 business days of the cancellation confirmation being issued. Actual receipt of funds depends on your payment method and bank processing times:

Payment Method	Processing Time	Notes
UPI / PayTM	1 – 2 business days	Fastest option
Bank Transfer / NEFT	3 – 5 business days	IFSC & account details required
Credit / Debit Card	5 – 7 business days	Depends on issuing bank
Any method (maximum)	Within 14 calendar days	Guaranteed outer limit

Refunds are returned to the original payment source only. Cash refunds are not issued. If your original payment method is no longer active (expired card, closed account), please contact us at corbetthorizontours@gmail.com with alternative bank details.

Section 03

Special Circumstances

The standard cancellation schedule above is waived or modified in the following exceptional circumstances:

🌿

Forest Department Cancellation

If the safari permit is cancelled or revoked by the Uttarakhand Forest Department, a full refund of the safari component is issued within 7 business days, regardless of when the cancellation occurs.

Full refund of safari component

🏥

Medical Emergency

Cancellations due to a documented medical emergency are reviewed on a case-by-case basis. Submit a medical certificate from a registered physician within 48 hours of cancelling. We aim to waive or reduce cancellation fees where possible.

Case-by-case review

⛈️

Natural Disaster / Force Majeure

If a natural disaster, severe weather event, or force majeure circumstance prevents tour operation or customer travel, guests may choose between a full credit note (valid 24 months) or a full cash refund subject to supplier recovery.

Credit note or full refund

🏛️

Government Park Closure

If Jim Corbett National Park is closed by government or forest authority order on your booked dates, a full refund of all amounts paid is issued within 10 business days. No cancellation fee is applied.

Full refund — no fee

Section 04

How to Cancel

All cancellation requests must be submitted in writing. Phone cancellations are not accepted. The process is straightforward:

1

Email your cancellation request

Send an email to corbetthorizontours@gmail.com with your full name, booking ID, booked travel dates, and the reason for cancellation.

2

Receive cancellation confirmation

Our team will respond with a written cancellation confirmation and a statement of the applicable cancellation fee. Expected response: within 4 business hours on business days (Mon–Sat, 9AM–7PM IST).

3

Cancellation date is confirmed

The official cancellation date is the date and time on which Corbett Tourism issues the written confirmation — not the date of your initial request email. Please retain this confirmation for your records.

4

Refund is initiated

The applicable refund amount is processed within 2 business days of the cancellation confirmation being issued. You will receive a refund initiation notice by email.

5

Receive your refund

Funds are returned to your original payment method per the Refund Processing Timeline in Section 02. If you do not receive your refund within 14 calendar days, contact us immediately with your cancellation confirmation reference.

Section 05

Date Change Policy

We encourage guests to consider a date change before requesting a cancellation. Safari experiences are highly dependent on season; our team can recommend optimal alternative dates for your preferred wildlife experience.

One free date change is permitted if the request is made 15 or more days before the original departure date, subject to availability of safari permits and accommodation on the new dates.
A second date change on the same booking incurs a ₹500 per person administration fee, applied to cover permit reissuance and coordination costs.
Date change requests received within 7 days of departure are treated as a cancellation of the original booking followed by a new booking. Standard cancellation charges apply to the original booking, and fresh rates (which may differ) apply to the new dates.
All date changes are subject to availability. The Company cannot guarantee that your preferred new dates will have open safari permits, particularly during peak season (October–June).
Date change requests must be submitted in writing to corbetthorizontours@gmail.com.

Section 06

Group Booking Cancellation

Group bookings (10 or more persons travelling together) are subject to modified cancellation terms, reflecting the higher non-recoverable costs involved in coordinating multi-permit and accommodation blocks:

Days Before Departure	Cancellation Fee (Groups 10+)	Individual Policy Fee
45 or more days	10% of total	10% (30+ days)
30 – 44 days	30% of total	10% (30+ days)
15 – 29 days	50% of total	25% (15-29 days)
7 – 14 days	75% of total	50% (7-14 days)
Less than 7 days	100% of total	75–90%

Cancellation of individual passengers from a group booking is treated as a partial cancellation. The remaining group size must still meet any applicable minimum group requirements; if it falls below this threshold, the entire booking may be subject to revised per-person pricing.

An advance deposit of 40% (rather than 30%) is required for group bookings at the time of confirmation.

Section 07

Frequently Asked Questions

What counts as a "no-show"?

A no-show is recorded when a guest fails to arrive at the designated meeting point at the confirmed departure time without having submitted a cancellation request in advance. It also applies when a guest arrives too late for their allocated safari shift and misses the forest department's gate-entry window, which cannot be extended under any circumstances. In both cases, 100% of the booking value is forfeited.

Can I transfer my booking to another person?

Booking transfers to another person are permitted up to 15 days before departure, subject to a ₹300 per person transfer administration fee. The new passenger's government ID details must be submitted immediately, as safari permits are issued in the name of the traveller and cannot be reissued within 7 days of the safari date. Transfers are not permitted within 7 days of departure due to permit issuance constraints.

What if I cancel one person from a group booking?

Partial cancellations from group bookings are treated as individual cancellations for the person(s) being removed, with the applicable cancellation fee applied to their share of the booking value. If the remaining group size falls below the minimum required for the group rate or the group booking threshold (10 persons), the remaining passengers may be subject to revised individual per-person rates, which may differ from the original group rate.

How do I know my cancellation was received?

You will receive two emails: first, an automated acknowledgement confirming receipt of your cancellation request (within minutes of submission); second, a formal written cancellation confirmation from our team within 4 business hours of your request, stating the official cancellation date and time, the applicable fee, and the refund amount due. If you do not receive the acknowledgement within 30 minutes, your email may not have reached us — please call +91 9389919125 to confirm.

Can I get travel insurance for my Corbett trip?

Yes, and we strongly recommend it. A comprehensive travel insurance policy can cover cancellation fees, medical emergencies, trip curtailment, and loss of belongings — significantly reducing your financial exposure under our cancellation policy. We do not sell insurance directly, but reputable providers in India include Bajaj Allianz, HDFC ERGO, and Religare Health Insurance. Please ensure your policy specifically covers wildlife safari activities and the Uttarakhand region.

Section 08

Contact for Cancellations

Our cancellation team is available Monday through Saturday during business hours. For fastest response, always include your booking ID in your subject line.

Email

corbetthorizontours@gmail.com

Phone

+91 9389919125
9AM – 7PM IST, Mon–Sat

Response time

Within 4 business hours